A. We are a Doctor Owned, operated and supervised Contact lens Replacement company. Our professional staff has over 32 years of Optical Experience. Our prices are extremely low - we beat the big name toll-free, mail order services by up to 80%. Our service is excellent and reliable, and we have been awarded 4 stars from Bizrate. We ship only new, fresh contact lenses in original manufacturers' vials and packaging. There is no membership fee or any other hidden charges. We urge you to try us, and like most of our customers, you will probably tell all your friends about our great service and unbeatable prices.

A. Contact Lenses come in different sizes and must be fit to your eye by an eye doctor. In addition, Contact Lenses require a prescription. As a Contact lens replacement service, we cannot sell you contact lenses that have not been prescribed by your doctor. You will need to be fit, and successfully wearing your Contact lenses.

A. Our shipping policies can be found at our Shipping, Handling and Insurance page.

A. You can decipher your prescription at our Prescription Help page.

A. Every order, and prescription is evaluated to insure that your parameters are correct and there are no discrepancies. If one of our doctor's detect a problem, your doctor is contacted for clarification or correction. This is one of many unique services offered by CLE Contact Lenses.

A. After your initial order, you can enjoy the many benefits of the PREMIERE Customer Program. You will enjoy the benefits of 1 CLICK EXPRESS REORDERING and 1 CLICK EXPRESS CHECKOUT. In addition, enjoy your PROGRESSIVE DISCOUNT, for every reorder you place, you will receive an additional 1% discount up to a maximum of 10%.

A. Contact lenses come in different sizes and must be fit to your eye by your eye care professional. We cannot sell you contact lenses that you are not already wearing successfully. You will need to be a successful contact lens wearer before we can help you. You will need to consult your eye doctor and get a new prescription before changing your brand.

A. Our site uses SSL security to protect any and all sensitive information transmitted to us. SSL security makes eavesdropping on web traffic nearly impossible. When you use our secure ordering page, you can rest assured that your sensitive information and monetary transactions are encrypted, safe, and secure.

A. Domestic orders can be tracked at our Order Status page, real time. All international orders are tracked using Global Priority tracking system.

A. Go to our Login Page and Login as a Premiere Customer. Go to the bottom of your PROFILE page and Click on the link PRINT RECEIPT.

A. Save the packet that held the torn lens and return the lens to:
   CLE Contact Lenses
   530 Western Hwy.
   Blauvelt, NY 10913
Please include a note, and we will gladly replace the lens at no charge.

A. All products are to be returned to:
   CLE Contact Lenses
   530 Western Hwy.
   Blauvelt, NY 10913
It is VERY important to include a note.

A. All Contact Lens products are NOT taxable in any US state.
In other countries, customs or other applicable duties may be required. We do not collect these duties.

A.    Returns for credit or exchange will be honored if:

• Product(s) are returned within 30 days of receipt
• All Contact Lenses are sealed and unopened
• Product is sent with original packaging

   Important - Let us know about any problems as soon as possible, because all merchandise returned beyond the 30 day guarantee is subject to a 20% administrative fee.

A.    Fairness to Contact Lens Consumers Act Signed by President Bush
Specifically, the Act provides these benefits for contact lens wearers:

• Automatic Prescription Release. Directs eye care providers to give patients their prescription as soon as they've been fitted, whether or not the patient asks for it.
• Prescription Verification. Creates a workable and fair prescription verification system for sellers and prescribers and addresses the practices of some online sellers who do little or no verification. The Act requires all sellers to verify prescriptions and give eye care providers an opportunity to respond. If an eye care provider fails to respond within 8 business hours, the prescription is presumed verified.
• Minimum expiration period. Prescriptions will be valid for a minimum of one year or the minimum period required by state law -- whichever is greater. The expiration period begins only after the eye care provider gives the prescription to the consumer.

Any doctor failing to release a Contact Lens Prescription is subject to a $10,000 fine.

Fairness to Contact Lens Consumers Act

A.    Don't be confused by an eyeglass prescription. Optometrists are required by federal law to release eyeglass prescriptions at the time of the exam. They have different parameters than a contact lens prescription. An eyeglass prescription will typically contain only three numbers: power (or sphere), cylinder, and axis. A contact lens prescription will not usually specify a cylinder or axis (unless you wear toric lenses to correct for an astigmatism). A contact lens prescription will usually include the power, base curve, and diameter (size of the lens). Make sure you have the right one.

A.    You can do one of the following:

• You can FAX your Prescription TOLL FREE to 1-800-878-2207
• You can scan your prescription and email it to compliance@clecontactlenses.com.

A.    We can and will call your doctor for prescription confirmation, however this will delay your order until we do get this confirmation. We have a full compliance staff that will call your doctor if you request this. FAXing or Emailing your prescription would expedite your order much quicker.

A.    By law, we can not send any samples, only your doctor can dispense samples for you to try. In addition, your doctor will evaluate the fit of these samples to see if they are right for you.

A.    We accept the following credit cards:

A.    We are a replacement contact lens company, and are a direct to consumer marketer of contact lenses. As a replacement center, we can only sell you contact lenses that have been prescribed by your eye care professional and that you are wearing successfully. We are not permitted by law to make any prescription recommendations. Please consult your doctor and we would be more than happy to fill his/her prescription.

A.    Yes. The disclosure of protected health information by an eye doctor to a distributor of contact lenses for the purpose of confirming a contact lens prescription is a treatment disclosure, and is permitted under the Privacy Rule at 45 CFR 164.506.

A.    First you would have to see your doctor so that he can fit you properly. Once you have a prescription, place your order first, and then FAX it to us toll free, 1-800-878-2207.